Collecting Smartstart Log Files; Collecting Service Processor Log Files - HP 3PAR StoreServ 7000 Troubleshooting Manual

Errors strings for the time setup progress step
Unable to set the storage system NTP server. An invalid address was
specified.
This error message displays in a dialog box. This error displays if the storage system detects
that the NTP address is invalid.
Click Cancel to close the wizard, and then begin the setup process again.
Unable to set the storage system NTP server. The storage system's
admin volume has not been created. This must be created before any
networking information is created. Contact HP support for help.
This error message displays in a dialog box with Retry and Cancel buttons. This error occurs
if a previous command failed and the wizard did not detect the error, or if the system was
rebooted for any reason during installation.
Click Cancel to close the wizard, and then begin the setup process again.
For information about contacting HP Support, see
(page 73).
Unable to set the storage system time zone. An invalid time zone
was specified.
This error message displays in a dialog box. This error occurs if the storage system detects
that an unfamiliar time zone was selected.
Click Back and specify a valid time zone.
Unable to set the storage system time zone. The storage system saw
the time zone as invalid.
This error message displays in a dialog box. This error occurs if the storage system detects
that an unfamiliar time zone was selected.
Click Back and specify a valid time zone.
Unable to set the storage system time. An invalid time was specified.
This error message displays in a dialog box. This error occurs if the storage system detects
that an unfamiliar time zone was selected.
Click Back and specify a valid time zone.
Unable to set the storage system time. The storage system saw the
time as invalid.
This error message displays in a dialog box. This error occurs if the storage system detects
that an invalid time zone was selected.
Click Back and specify a valid time zone.

Collecting SmartStart Log Files

To collect the SmartStart log files for HP support, zip all the files in this folder: C:\Users\
<username>\SmartStart\log.
NOTE: You can continue to access the SmartStart log files in the Users folder after you have
removed SmartStart from your system.

Collecting Service Processor Log Files

To collect the SP log files for HP support:
1. Connect to SPOCC.
2. Type the SP IP address in a browser.
72 Troubleshooting
"Contacting HP Support about System Setup"