NEC Aspire Manual page 208

Section 3: Features
200
VRS Waiting Message
Using VRS Waiting Message, the system can automatically answer an incoming trunk call
Þrst (either a normal trunk or one designated for a department group) to let the outside caller
hear a recorded message when the call is not answered in a programmed period of time. With
this feature, the call keeps ringing at the same destination until it is answered or until other
programming, takes affect.
This feature can use up to two messages for an incoming call and the duration between the
messages is programmable. These messages will be repeated and, between these messages,
either ring back tone or Music on Hold can be played.
This feature has two different modes:
● Permanent Mode
This mode sets the feature using system programming and is available for the following
types of calls.
A. Normal Incoming Call
When the call is not answered or a user presses the VRS Waiting Message function key,
this feature will be initiated. The waiting message will be played until other no-answer
program (transfer to another incoming ring group, disconnect, etc.) takes affect.
B. Designated Call for the Department Group
When a department group receives a call from a DID, DIL, DISA or E&M trunk and all
terminals in the group are busy, the call will be put in a queue and VRS Waiting Message
will be also be initiated. The waiting message will be played until other no-answer pro-
gram (transfer to another incoming ring group, disconnect, etc.) takes affect or a terminal
becomes available to receive the department call.
●
Manual Mode
This mode can be programmed by pressing the "VRS Waiting Message" function key from
a KST to set this feature for each incoming ring group. This mode can be used for normal
incoming calls only.
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage
of the Automated Attendant's extensive routing capabilities. To Transfer the call, the user simply
places the call on Hold, dials the unique VRS service code (set up in system programming) and
hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting
Messages tell the extension user the status or progress of their call. For example, if a user calls
extension 300 when it is busy, they hear, "Station 300 is busy. For Callback, dial 2."
900 Preamble
If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically play
a prerecorded message when a user answers the call. This prerecorded message should describe the
900 service features and cost. The 900 Preamble ensures that the caller is always aware that they
have accessed a 900 "pay- per-call" service. A system user cannot converse with the caller until the
preamble message ends. If the caller hangs up before the message completes, they are not charged
for the call. If the caller waits for the message to end, they can talk to a system user and call charg-
ing begins. The system will answer as many 900 calls as there are available VRS ports. If a 900
calls comes in when all VRS ports are busy, the call will not appear on an extension until a VRS
port is available.
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