Troubleshooting; Before Calling For Service - LG CBIZ2435B Owner's Manual

TROUBLESHOOTING

28
TROUBLESHOOTING

Before Calling for Service

Repairs should be performed by a licensed technician only. Improper repair may result in considerable
danger to you and others. However, some minor problems can be resolved as in the table below:
If a problem is not solved, please contact an LG Electronics Customer Information Centre.
Parts and Features
Symptoms
The induction hob
cannot be turned on.
The control panel is
unresponsive.
The control panel is
difficult to operate.
The glass is becoming
scratched and marked.
Some cookware make
crackling or clicking
noises.
The induction hob
makes a low humming
noise when used on a
high power setting.
Fan noise coming from
the induction hob.
Cookware do not
become hot and error
codes appear in the
display.
No power
• Make sure the induction hob is connected to the power supply and that it
is switched on. Check whether there is a power outage in your home or
area. If you've checked everything and the problem persists, call a qualified
technician.
The buttons are locked.
• Unlock the buttons. See section 'Locking the Buttons' for instructions.
There may be a slight film of water over the buttons or you may be using
the tip of your finger when touching the buttons.
• Make sure the control panel area is dry and use the ball of your finger
when touching the buttons.
Rough-edged cookware
• Use cookware with flat and smooth bases. See 'Choosing the Right
Cookware'.
Unsuitable, abrasive scourer or cleaning products being used.
• See 'MAINTENANCE'.
This may be caused by the construction of your cookware (layers of
different metals vibrating differently).
• This is normal for cookware and does not indicate a fault.
This is caused by the technology of induction cooking.
• This is normal, but the noise should quieten down or disappear completely
when you decrease the power setting.
A cooling fan built into your induction hob has come on to prevent the
electronics from overheating. It may continue to run even after you've
turned the induction hob off.
• This is normal and needs no action. Do not switch the power to the
induction hob off at the wall while the fan is running.
The induction hob cannot detect the cookware because it is not suitable
for induction cooking.
• Use cookware suitable for induction cooking. See section 'Choosing the
Right Cookware'.
Possible Cause & Solution