NEC Express5800/320Fa-L User Manual page 332

7-26 Troubleshooting
(default: ON), NEC ESMPRO Manager regularly issues a request to NEC ESMPRO
Agent to get the current status of the server. In response, NEC ESMPRO Agent
checks the status of the server. As a result, the CPU load ratio of SNMP Service
increases temporarily.
→ If you have trouble of terminating a movie player application, turn off the server
status monitoring by NEC ESMPRO Manager or extend the monitoring interval.
SNMP Service caused hang:
→ SNMP Service has a module called "SNMP Extended Agent." This module may be
registered when you install some software that uses SNMP Service. If you start
SNMP Service, SNMP Extended Agent is also loaded at the initialization. However,
if the initialization is not completed within a specified period, SNMP Service will
hang. It may take time to complete the initialization due to temporary high load on
the system. In this case, wait for the system load become low enough before
restarting SNMP Service.
Pop-up message of esmcmn.exe is displayed when starting the system:
→The following pop-up message may be displayed when you restart the system which
NEC ESMPRO Agent is installed to and removal drives such as MO and DVD-RAM
are mounted on, without closing Windows Explorer, after displaying the contents of
media and removing the media by the software eject (by right-clicking the DVD drive
on Windows Explorer and selecting [Eject]) The message (the drive name) displayed
varies depeneding on the systems.
If the pop-up messages below are displayed, click [Cancel] or [Continue] to close the
dialog box. If you do not close the dialog box, you cannot start the Workstation service
and related services, causing unstable operation of the system. Also, if you restart the
system, execute it after terminating the program such as Windows Explorer which
displays a media.
<Example >
Memory dump (debug information) cannot be collected when a failure occurs:
Is there any available storage space on a storage location?
→
Specify the drive in which there is an available storage space of more than a
memory size on the server plus 12 MB (more than 2048 plus 12MB if a memory
size is more than 2GB ).
For details, see "Set Memory Dump (Debug Information)" of "Step 12: Set up
Failure Management" in Chapter 4 "Windows Setup" in the separate User's Guide
for setup.