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Chapter 10
Service Information
Service for the radio is based on the substitution method; whereby a working part replaces a faulty
one, providing quicker service to the customer. For example, if the controller board is faulty, it is
replaced.
If the radio requires complete testing or servicing than that is available at field level, it is sent to the
European Radio Service Center where it is serviced and returned to the Regional Service Center.
If the radio requires complete testing or servicing than that is available at field level, it is sent to the
Motorola Solutions Service Center where it is serviced, and returned to the Regional Service Center.
Level 1 and Level 2 Maintenance
This manual covers Level 1 and Level 2 Maintenance.
Level 1 Maintenance
You replace the radio and/or accessories and send the faulty radio and/or accessories to a higher
level of maintenance.
Level 2 Maintenance
A radio board is replaced.
The radios are programmed at the factory. They cannot be tuned at the field service level.
Level 3 Maintenance
Level 3 maintenance can only be done at the Motorola Solutions Service Center/Depot. To find out
more about Motorola Solutions Service Center, visit https://www.motorolasolutions.com/.
Replacement Parts
Damaged parts are replaced with identical replacement parts. For complete information on ordering
required parts and kits, contact your local customer service representative.
10.1
Service Information
Technical & Repair Support (for Contracted Customers Only)
If you would like to contact the Motorola Solutions Customer Care team, use the appropriate contact
details below. Please be prepared to provide your contract number, product serial numbers, and
detailed issue description for a faster response and a resolution. If the support request is Technical
Support related, the request will be handled by the Technical Support Operations (TSO) team. This
team of highly skilled professionals provides Technical Support to help resolve technical issues and
quickly restore networks and systems. If you are unsure whether your current service agreement
entitles you to benefit from this service, or if you would like more information about the Technical
or Repair Support Services, contact your local customer support or account manager for further
information.
Contact Details
Technical Requests:
techsupport.emea@motorolasolutions.com
Repair Support:
repair.emea@motorolasolutions.com
MN006362A01-AL
Service Information
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Troubleshooting
