1.3
Identify the Problem
If you encounter any printer error or problem, first identify it referring to the chart below, then see the appropriate section.
NOTE:
The following troubleshooting sections contain both the actions which users should take or check and the ones which service technicians should
perform.
The printer does not print
Status LED is RED
Status monitor error
message appears.
Error message is
printed.
The printer does not
load paper
Paper jam occurs.
The printer does not
start printing.
2.1 Operator Calls
2.2 Service Calls
Turn off and on the
3.1 Error message in the
printer power switch.
Status Monitor
Service errors
only
3.2 Error message printouts
Service errors only
6 Malfunctions
4.1 Paper Loading
Problems
4.2 Paper Jams
5 Software Setting Problems
9 Network Problems
Printed page has a problem.
Printed image has a
problem.
Printout is not
correct.
The same error appears
6-3
HL-5030/5040/5050/5070N SERVICE MANUAL
7 Image Defects
4.3 Paper Feeding
Problems
8 Incorrect Printout