Paper Problems; Paper Loading Problems - Brother HL 5030 - B/W Laser Printer Service Manual

CHAPTER 6 TROUBLESHOOTING
4.

PAPER PROBLEMS

4.1

Paper Loading Problems

First, make sure that you are using paper that meets Brother recommended paper
specifications. See 3.5 Paper in Chapter 1.
The printer does not feed
paper.
The printer does not feed
paper from the manual feed
slot.
The printer will not feed
envelopes.
A paper jam has occurred.
The printer does not print into
the top output tray.
The printer does not print on
the specified paper.
(For HL-5040, HL-5050 and
HL-5070N with optional lower
tray unit)
Problem
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Remedy
If there is paper in the paper tray, make sure it is
straight. If the paper is curled, you should straighten it
before printing. Sometimes it is helpful to remove the
paper, turn the stack over and put it back in the paper
tray.
Reduce the amount of paper in the paper tray, and then
try again.
Check that manual feed mode is not selected in the
printer driver.
Re-insert the paper firmly, one sheet at a time.
Make sure that manual feed mode is selected in the
printer driver.
The printer can feed envelopes from the manual feed
tray or multi-purpose tray. Your application software
must be set up correctly to print on the envelope size you
are using. This is usually done in the page setup or
document setup menu of your software. Please see your
software application manual.
Clear the jammed paper. Please see Paper jams and
how to clear them or the paper jam instructional video on
the CD-ROM.
Close the back output tray.
Make sure that the appropriate printer driver is selected.
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