Brother HL 5030 - B/W Laser Printer Service Manual page 197

S-3 Although the USB driver is installed, it is unable to find the BRUSB: port.
(Windows98/Me only)
User Check
(1) Re-install the USB driver by following the steps below;
i) Turn the printer off.
ii) Double-click the file "Deins USB.exe" in the USB directory of the CD-ROM.
iii) Re-boot the PC.
iv) Turn the printer on.
v) "Add New Hardware Wizard" is launched again, follow the instructions in the Wizard to
re-install the driver.
(2) Try to connect the printer directly to the computer if it is connected through a USB hub.
Possible cause Step
Computer 1
Operating
System
Computer 2
settings
USB cable/ 3
printer damage
Check
Windows 95 or Windows
NT4.0?
Does 'Universal Serial Bus
Controllers' appear in the
Device Manager tab of
'System Properties' in Control
Panel?
Does "Add New Hardware
Wizard" appear on the screen
or Does test print complete?
6-17
HL-5030/5040/5050/5070N SERVICE MANUAL
Result Remedy
Yes Not supported.
No This problem can be caused
by your computer settings.
See the computer manual.
No The USB cable is damaged.
Replace the cable. If the
same problem appears, the
printer will be damaged.