Modem Module - Motorola MC9094-KUCHJERA6WR - MC9094-K - Win Mobile 6.1 Professional 624 MHz User Manual

Modem Module

Troubleshooting the Modem Module
Table 7-9
Symptom
Mobile The modem cable is not
computer is fully connected.
not
Modem is not securely
communicating
connected to the mobile
through the
computer.
modem.
Communication
software is not installed
or configured properly.
Problem in the
telephone lines.
Mobile computer's
battery is low or
discharged, which shuts
off power to the modem.
ActiveSync A partnership was not
fails. established with the host
computer.
Host computer is not
selected in the
ActiveSync window on
the mobile computer.
Mobile computer or
modem was
disconnected from the
telephone line while
ActiveSync was in
progress.
Possible Cause
Connect the modem cable securely to both the modem and the
telephone jack.
Reconnect the modem firmly to the mobile computer.
Set up the communication software as described in the MC909X
Integrator Guide.
Connect a conventional telephone and dial the remote modem to
verify the telephone lines are functioning. If the remote modem
does not answer the call and emit answering tones, contact the
remote System Administrator.
Install a charged battery in the MC909X, or use an external DC
power adapter to recharge the battery.
Establish a partnership with the host computer (refer to the
MC909X Integrator Guide).
Select a host computer in the ActiveSync window, and perform
setup (refer to the MC909X Integrator Guide).
Disconnect the modem cable for 30 seconds to hang up the local
telephone connection. Close any open windows on the mobile
computer and any modem connections.
Maintenance & Troubleshooting 7 - 13
Solution