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Troubleshooting
Problems when faxing or printing
You or your fax correspondent receive blank pages.
Faxes are of poor quality.
Your fax or your recipient's fax machine produces black
lines when printing.
Your fax machine produces white lines when receiv-
ing or copying.
Copy is blank.
Received documents do not appear as normal at the
front of the fax machine.
Your fax machine prints black pages.
Problems with the connection
When you receive a phone call, after the first ring your
correspondent does not hear the usual ringback tone.
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The sender faxed the back of the page.
Test the fax machine by making a copy. If your copy is
faultless the correspondent's fax machine might be defec-
tive.
Call service if necessary.
Change the resolution setting to F or f. Check the
document or set a higher contrast with function 47
(see chapter Basic Settings / Contrast).
Test the fax machine by making a copy. If your copy is
faultless the correspondent's fax machine might be defec-
tive.
Call service if necessary.
Open the paper feed flap and remove any remaining
paper from the paper feed mechanism. Close the
flap.
Clean the scanner with a cloth (see Care and mainte-
nance).
Test the fax machine by making a copy. If your copy
is faultless the correspondent's fax machine might be
defective. Call service if necessary.
Clean the cartridge by selecting CLEAN: YES in function
48.
Load the document with the printed side up.
Call service if necessary.
Open the paper feed flap and remove the paper from the
paper feed mechanism. Close the flap.
The printer is overheated. Press STOP to discontinue
printing job. In F or f mode you can only receive, copy
or print a maximum of 20 pages at one time.
Your correspondent is being informed that the fax machine
has taken the call already and that he has to pay charges.
Your machine checks whether it is a phone or a fax corre-
spondence. To avoid this, in function 31 or 32 you can put
the toll-free rings to a higher level under FAX RINGS (see
chapter Basic settings / Fax switch).
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