Table 5-16
Internet access problems (continued)
Problem
Troubleshooting checklist
Before running any of the diagnostic utilities, use the following checklist to find possible solutions for
workstation or software problems.
●
Is the workstation and monitor connected to a working electrical outlet?
●
Is the workstation powered on?
●
Is the green power light illuminated?
●
Is the monitor on?
●
Is the green monitor light illuminated?
●
If the monitor is dim, adjust the monitor brightness and contrast controls .
●
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
●
Check all cables for loose or improper connections.
●
After installing a nonPnP expansion board or other option (such as a diskette drive), reconfigure
the workstation.
●
Are all of the necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Have you removed all diskettes and CDs from the drives before you power on the workstation?
●
Are you running the latest version of BIOS, drivers, and software?
LED color definitions
The following table describes what each LED light on your workstation front panel signifies.
Table 5-17
LED color definitions
LED state
Solid
ENWW
LED color
Green
System is on
Cause
4.
Double-click Ports (COM & LPT).
5.
Right-click the COM port that your modem uses, and
then select Properties.
6.
Under Device status, verify that the modem is working
properly.
7.
Under Device usage, verify that the modem is
enabled.
8.
If there are further problems, select the
Troubleshoot button and follow the onscreen
instructions.
System status
Solution
Troubleshooting checklist 129