Table of Contents
Advertisement
Canopy T1/E1 Multiplexer
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY
DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
OTHER DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR ANY OTHER
PECUNIARY LOSS, OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation
may not apply to you.) IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT
YOU PAID FOR THE PRODUCT.
3.8
OBTAINING TECHNICAL SUPPORT
To get information or assistance as soon as possible for problems that you encounter,
use the following sequence of action:
1. Search this document, the user manuals that support other modules, and the
software release notes of supported releases
a. in the Table of Contents for the topic.
b. in the Adobe Reader
2. Visit the Canopy systems website at http://www.motorola.com/canopy.
3. Ask your Canopy products supplier to help.
4. View and analyze event logs, error messages, and debug messages to help
isolate the problem.
5. Check release notes and verify that all of the Canopy equipment are on the
correct software releases per the correct software release notes.
6. Verify that the Canopy configuration files match the last known good (baseline)
Canopy configuration files captured in site log book.
7. Verify connectivity (physical cabling).
8. At the SM level, minimize your network configuration (remove home network
devices to help isolate problem).
9. Perform the site verification checklist.
10. Check FAQs to see whether the problem and a solution are present.
11. Escalate the problem to Canopy systems Technical Support (or another Tier 3
technical support that has been designated for you) as follows:
a. Start e-mail to technical-support@canopywireless.com. In this email
◦
◦
◦
◦
◦
b. Send the email.
c. Call 1 888 605 2552 (or +1 217-824-9742).
2
Reader is a registered trademark of Adobe Systems, Incorporated.
Issue 1
®
search capability for keywords that apply.
Describe the problem.
Describe the history of the problem.
List your attempts to solve the problem.
Attach the above files.
List the files that you are attaching.
end of procedure
T1/E1 Multiplexer Release 3.1
June 2004
2
61 of 69
Page
Advertisement
Table of Contents
