Panasonic KX-TAW848 Feature Manual page 120

1.9 I
e)
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time
mode (day/lunch/break/night) (→1.17.4 Time Service). The destination can be assigned as follows,
depending on the above conditions.
• For a) and b):
→ 2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow Queuing Busy—
Queuing Busy—Destination-Day, Lunch, Break, Night
→ [627] Destination When All Busy
• For c), d), and e):
→ 2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer—
Time out & Manual Queue Redirection—Destination-Day, Lunch, Break, Night
→ [625] Destination for Overflow Time Expiration
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
Floating Extension no. for SVM
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Conditions
• If the Overflow time expires, and the overflow destination is unavailable:
(1)
If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call reached
an incoming call distribution group by using the DISA feature (→ 1.4.6 DISA (Direct Inward System
Access)): The line is disconnected.
(2)
In all other cases: Redirection is ignored and the Overflow timer activates again.
Programming References
PC Programming Manual
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
→ Overflow Queuing Busy
→ Overflow No Answer
2.9.10 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
PT Programming Manual
120 Feature Manual
Destination Availability