Icd Group Features-Vip Call - Panasonic KX-TAW848 Feature Manual

2.8.17 [2-9] System Options—Option 4—Transfer—Transfer to Busy Extension without BSS Operation
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
→ Overflow Queuing Busy
→ Overflow No Answer
→ Queuing Time Table
→ Miscellaneous—Extension No Answer Redirection Time
→ Miscellaneous—Maximum No. of Busy Extensions
2.9.10 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
2.9.15 [3-7-1] VM(DPT) Group—System Settings—Call Waiting on VM Group
2.9.18 [3-8-1] VM(DTMF) Group—System Settings—Others—Call Waiting on VM Group
2.10.4 [4-1-4] Wired Extension—Flexible Button
→ Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
2.10.10 [4-2-3] Portable Station—Flexible Button
→ Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
2.10.13 [4-3] DSS Console—Flexible Button
→ Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
PT Programming Manual
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
1.6.3 Flexible Buttons
1.9.4 ICD Group Features—Overflow
2.1 Capacity of System Resources
Operating Manual References
1.3.36 ICD Group Features—Manual Queue Redirection
1.9.6 ICD Group Features—VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in
priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest
priority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions
1.9 I
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