Troubleshooting - Panasonic KX-UDS124 Installation Manual

5 Troubleshooting

This section provides information on SIP-CS and S-PS troubleshooting.
When the KX-NS1000 is also used with SIP-CSs and S-PSs, refer to this section and troubleshooting section
of the KX-NS1000's Installation Manual.
CS Registration Notices
When you cannot register any SIP-CSs, the cause may be one of the following:
In the case of Air Sync Group 1
•
Slave CSs have no power.
•
Slave CSs have network trouble (LAN cable disconnection, SIP-CS cannot obtain an IP address from the
DHCP server, and so on).
In the case of Air Sync Groups 2–8
•
Air Sync Master CS has no power.
•
Air Sync Master CS does not exist.
•
Air Sync Master CS is not connected to the network.
•
Air Sync Master CS has network trouble (LAN cable disconnection, SIP-CS cannot obtain an IP address
from the DHCP server, and so on).
•
Slave CSs have no power.
•
Slave CSs have network trouble (LAN cable disconnection, SIP-CS cannot obtain an IP address from the
DHCP server, and so on).
Tree Survey Error Messages and Notices
When an error occurs during or after the Tree Survey, an error message or notice is displayed.
Messages displayed during the Tree Survey
Message
Tree Survey Timeout
CS Number Error.
Messages displayed when the Tree Survey is complete
Message
Notice: CS does not have
Secondary CS.
Probable Cause
•
Slave CS may have network
trouble.
•
Slave CS cannot receive radio
signal from another Air Sync
Group CS.
•
There are no SIP-CSs (or only
one SIP-CS) in the Air Sync
Group.
Probable Cause
One or more SIP-CSs could not have
a Slave CS assigned for reasons
such as avoiding the creation of a
loop. However, this is not a problem.
5 Troubleshooting
Solution
•
Please check the SIP-CS's
power/network condition.
•
Please check whether a radio
signal obstacle, such as a metal
shelf, a door, etc., exists near the
SIP-CS.
Before conducting the Tree Survey,
please register SIP-CSs.
Solution
Please move the SIP-CS(s) closer to
the adjacent SIP-CS according to site
planning.
Loops may occur when SIP-CSs are
assigned as a Slave CS. In this case,
please reconduct site planning.
Installation Guide 75