Troubleshooting Guide - Panasonic KX-TVS50 Installation Manual

7.4 TROUBLESHOOTING GUIDE

7.4 TROUBLESHOOTING GUIDE
PROBLEM
Nothing is heard from the
VPS when accessing the VPS
even though APT
Integration has been
established.
The VPS does not operate.
Dialing is not registered.
Line disconnection occurs
while transferring an outside
call.
Outside calls cannot be
transferred.
Unable to make outside calls. • Improper setting of the outside
Unable to call an extension. • Improper setting of extension
Unable to access the
mailbox.
Connected terminal (RS-
232C port) does not operate.
160
Table 30
PROBABLE CAUSE
• Bad connection with PBX.
• Bad printed circuit board.
• Bad connection with PBX.
• Incomplete card attachment.
• A pulse phone is being used by
mistake.
• Improper setting of integration
mode.
• Improper setting of the
sequence.
• Improper setting of the
hooking time.
• Improper setting of the CPC
signal.
call dial mode.
• Improper setting of the outside
call dial procedure.
numbering plan.
• Improper setting of the number
of digits in the mailbox
number.
• Improper connection.
• Improper setting of the
parameter.
POSSIBLE SOLUTION
• Check the System Program
[130] of the KX-TA624 to see if
the programming agrees with
the actual connection.
• Change the printed circuit
board.
• Check the connection between
the VPS and PBX.
• Attach the card firmly.
• Change to a touch tone phone.
• Adjust the integration mode
properly between the VPS and
your PBX.
• Adjust the transfer sequence to
that of the connected PBX and
reset.
• Adjust the hooking time to that
of the connected PBX and reset.
• Adjust the CPC signal to that of
the connected PBX and reset.
• Reset the outside call dial mode
(tone/pulse) properly.
• Reset the outside line access
sequence of the connected
PBX.
• Adjust the extension numbering
plan properly.
• Readjust the number of digits in
the mailbox number.
• Connect the cable firmly.
• The terminal and VPS should
have the same parameter
settings for Baud Rate, Word
Bit Length, Parity and Stop Bit
Length.
SYSTEM MAINTENANCE AND TROUBLESHOOTING