Messaging Survivability - Toshiba IP edge General Description Manual

Features
Messaging
Outbound calls
This report provides information on all outbound calls placed by IPedge Messaging. The report
includes mailbox number, date, time, result (answered/ unanswered), call duration and number
dialed.
Port Statistics
This report indicates summary activity per port on specified dates. Information includes the port or
channel number, number of internal versus external calls, total number of calls, total duration,
number of transfers and completions.
Scripts
Messaging creates customized routines or scripts for directing callers around the system. Scripts
programming is a centralized application that can create various choices to a caller as well as being
the standard tool for setting up "Audio Text" mailboxes and building custom applications. Scripts
offers many different applications, including;
• Intelligent call routing, whereby callers are routed based on time of day, day of week, and other
criteria such as caller ID.
• Interactive questionnaires
• Recorded information
Script Logging Reports
This report displays a list of all the calls to a script mailbox including time, date, caller information
and key presses.
System Group List
This report displays all broadcast groups in the system and shows if they are system groups or
personal groups and whether they have recorded the group name.
System Hourly Statistics
This report displays the total activity of Messaging on an hourly basis for the dates specified.
System Statistics
This summary report displays the total activity of the voicemail for the dates specified.
Unattended Mailboxes
This report lists all the mailboxes that have been created but not yet activated through the
subscriber's menu.

Messaging Survivability

The IPedge Messaging application can be licensed and configured with a feature called Direct
Cluster Networking (DCN). DCN allows joining the Messaging application of two or more IPedge
systems (individually referred to as Nodes) into a cluster. These clusters act in unison to maintain
the integrity of the messaging database of the entire network. Each node that is configured into the
cluster has a copy of the database of the other participating nodes. If one node fails, then when
IPedge telephones register into another IPedge system, that is a node participant, all of that user's
greetings and messages are available.
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