Direct Inward Dialing (Did); Directory Numbers - Toshiba IP edge General Description Manual

Direct Inward Dialing (DID)

This feature allows external callers to dial directly to individual extensions or groups of
telephones without intervention by an operator, IVR, or auto attendant. Each incoming
DID number can be routed individually to an extension or other resources, such as pooled
or group line button, night bell, voice mail box, or back out over the public or private tele-
phone network. DID routing assignments can change automatically when the system
switches between the Day and Night Modes.
The DID format used in IPedge must follow specific entry rule and exclude any formatting:
• 1-949-583-3000 should be entered as: 19495833000
• +011-23-4567-8901 should be entered as: 0112345678901
DID numbers can vary between 1~15 digits in length for each DID line group on systems
running IPedge R.1.6 and later software. Earlier systems support 1~7 digits. Each DID
number may be assigned to 1 of 15 possible music-on-hold sources.

Directory Numbers

Primary DN Buttons
Primary Directory Number (PDN) buttons are needed to make and receive calls. It is a
telephone's main extension number. Each telephone is assigned only one PDN and that
telephone is designated as the owner of the PDN. This PDN button can be made to appear
multiple times on other telephones (see Secondary DN Buttons). Features, Class of Ser-
vice, etc., are associated only with the station assigned as the owner of the PDN. PDNs
that appear on telephones other than the owner telephone are referred to as Secondary
DNs or SDNs.
Phantom DN Buttons
Phantom DN (PhDN) buttons are additional directory numbers appearing on telephones as
extension buttons. PhDNs can be used as independent extensions on the phone or can
appear on multiple phones to be used to allow call handling for departments or groups of
telephones.
PhDNs can be used to make a telephone appear to have multiple PDN extension buttons.
When assigning a PhDN for use as another appearance of the PDN, the display properties
are set the same as the PDN and a hunting sequence is set up to roll the calls from the PDN
over to the other PhDNs associated with the PDN. With this arrangement, Call Forward
sends calls to the PDN's destinations and Voice Mailbox.
Pilot DN
A Pilot DN is a pseudo-location that is assigned a DN where calls may be directed. Unlike
PDNs and PhDNs, a Pilot DN is not a button on any telephone. A Pilot DN is used as a
device where calls can ring and be held while an external application using the Computer
IPedge General Description 03/16
Features
Direct Inward Dialing (DID)
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