Toshiba IP edge General Description Manual page 39

Unified Communications
This chapter describes IPedge Messaging, Call Manager, Meeting, UCedge client, and Mobility
Solutions which together form Toshiba's Unified Communications product suite. The IPedge
system supports all Unified Communications (UC) applications on one platform, dramatically
decreasing the cost and complexity of deploying multiple applications. This includes Presence,
IM/Chat, PC call control, Auto Attendant, Voice Mail, Unified Messaging, Interactive Voice
Response (IVR), and Enterprise Manager system administration.
The Unified Communications product suite is easy to acquire, deploy, manage, and use. You can
select the mix of modular capabilities that meet the specific needs of your business. Some of the
key features and benefits of these tools are mentioned below:
• Presence and Instant Messaging –
With UCedge client and Call Manager
you can see the status of other users,
both their telephone busy/idle status
and calendar status from Outlook
integration, with the ability to click on
the name to either call or instant
message chat with them. You can
decide the best way to contact
someone to maximize efficiency.
• Outbound Dialing from Any
Application – Making a call is as
easy as highlighting a number and
clicking the mouse. You can also
launch electronic documents,
applications and web pages directly
from the SCM interface for quick
access to the most frequently used
communications tools. This saves you
valuable time.
• Desktop Call Control – Using the
Toshiba Call Manager (CM) desktop
call manager application, you can
combine the capabilities of your
computer and telephone to dial,
answer, or transfer calls, and more,
using your mouse without ever
picking up the telephone. Clicking on
features make call transfer, speed
IPedge General Description 03/16
Call Manager Presence Screen
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