Call Accounting; Call Completion; Call Forward - Toshiba IP edge General Description Manual

Features

Call Accounting

Call Accounting
The Call Accounting feature uses the IPedge system SMDR output to record the call detail
information, generate reports, search for specific call information, and send notifications based on
the call information. The call information, the SMDR data is stored in a database in the IPedge
system.
Call accounting is accessed through Enterprise Manager. With the call accounting feature, an
administrator can generate reports and setup automatic reports. A user also has the ability to search
call accounting records and generate reports with the following parameters: Call Type, Station
Number, Specific trunk or Line Group, Caller Id or Called Number, Account code, Call cost, Time,
Call Duration, DISA Number, DNIS Number, and Network Node ID
Rate tables can be used to calculate the cost of calls. Rate tables for specific area codes,
international calls and, toll free calls can be created with Enterprise Manager. It is also possible to
import rate tables from a CSV file.
Call Accounting can generate notifications for Emergency calls (ex. 911), inbound calls from
specified callers, and/or outbound calls with the specific prefix code (for example: 01144 for
international calls to the UK). An emergency call can be notified as soon as it is dialed, and other
notifications are sent when the call is over to the specified email address.

Call Completion

This feature applies when calls are not completed because the station does not answer, is
busy, or is in Do Not Disturb. A series of options are available to the user when encounter-
ing these conditions. They include changing the calling signal from Voice Announce to
Ringing or vice versa, setting Automatic Callback, setting the Message Waiting light,
Camp on Busy, Overriding the condition with Privacy/DND/Executive Overrides, or using
Off-Hook Call Announce.
These options are easily activated by dialing a single digit code or pressing a soft key
when the condition is recognized. These options are individually set for each telephone to
be able to activate the call completion feature and to permit the feature to be activated
when called.

Call Forward

Call Forward may be activated or deactivated for every Directory Number (DN), Primary
Directory Number (PDN), Phantom Directory Number (PhDN), Pilot Number of a Multi-
ple Call Group, and Station Hunting pilot number.
Call Forward may not be activated or deactivated for any of the Group CO (GCO) or
pooled lines buttons. Call forward applies to the PDN of the station that owns the GCO or
pooled line button.
When an incoming trunk call terminates at a DN or GCO key, and Call Forward is set to
activate at both keys, the DN key has first priority. The call forward (PDN of the station
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