Appendix E Asia-Pacific Warranty, Service And Technical Support; Replacement Parts Ordering; Warranty Period And Return Instructions - Motorola APX 1000 Basic Service Manual

Appendix E
E.1

Replacement Parts Ordering

Some replacement parts, spare parts, and/or product information can be ordered directly. While parts
may be assigned with a Motorola part number, this does not guarantee that they are available from
Motorola Radio Products and Solutions Organization (RPSO). Some parts may have become
obsolete and no longer available in the market due to cancellations by the supplier. If no Motorola
part number is assigned, the part is normally not available from Motorola, or is not a user-serviceable
part.
Orders for replacement parts should be placed directly on Motorola Online. For Level 2
maintenance, only Motorola Service Centers can perform these functions. Any tampering by
nonauthorized Motorola Service Centers voids the warranty of your radio. To find out more about
Motorola Service Centers, please visit http://www.motorolasolutions.com
E.2

Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only. In instances where the product is covered under a "return for replacement"
or "return for repair" warranty, a check of the product should be performed prior to shipping the unit
back to Motorola. This is to ensure that the product has been correctly programmed or has not been
subjected to damage outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact
Customer Resources or your Motorola dealer, distributor or reseller. All returns must be
accompanied by a Warranty Claim Form, available from your Customer Service representative or
Motorola Online (MOL) or your Motorola dealer, distributor or reseller. Products should be shipped
back in the original packaging, or correctly packaged to ensure no damage occurs in transit.
ASTRO APX 1000/ APX 2000/ APX 4000 (Two Knobs)/
APX 4000Li Digital Portable Units
Product Accessories
Asia-Pacific Warranty, Service and
Technical Support
One (1) Year
One (1) Year
E-1