Connectivity; No Ping; No Verify - GE LOGIQ E9 Service Manual
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Also See for LOGIQ E9:
- Service manual (808 pages) ,
- User manual (256 pages) ,
- Technical publication (127 pages)
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D
5180483-100, R
IRECTION
7-9-7
Connectivity
For more information on Connectivity Setup, see:
Section 3-9 "Connectivity Setup and Tips" on page 3-40.
7-9-7-1
Cannot connect to something via the network
1.) Open command prompt.
2.) "Ping 127.0.0.1", verify no lost packets. - error here try reimage
3.) "Ping" machine IP address given by hospital or default in manual, verify no lost packets. - error here
replace BEP
4.) "Ping" gateway if given one else skip to n ext, verify no lost packets. - error here verify network cable
plugged in, and lights blink on BEP. Double check subunit and gateway are correctly entered. This
point and beyond are hospital issues
5.) "Ping" another machine on the network, verify no lost packets. - error here try pinging from another
computer on the same network
7-9-7-2
No Ping
•
Check the speed of your connection. Media Type should be set for Auto Select. Remember that
every time the system is re-ghosted, that setting goes back to the default value.
•
Check cables. You need a crossover cable if you a re connected directly to the device. Use a straight
cable whenever you go through a hub. The use of a hub is highly recommended.
•
Try connecting the network cable directly to the Ethernet port in the back of the BEP. If the
connection works, troubleshoot the cabling to the external device.
•
Check proper addressing. System should be under the same subnet or have a gateway address to
be able to connect to another subnet.
•
Verify that the network is active and running.
•
Check with your laptop if you can ping the LOGIQ E9 and the device (Printer or PACs).
7-9-7-3
No Verify
•
Check if the device supports Verify.
•
Check port and AE title info.
•
Check if device is up and running. It may be up but in an error status. Reboot the device if possible.
You also may need to reboot the LOGIQ E9.
•
Use Network Sniffer (Alt N).
•
Clean User Defs before reloading software in case there is a corrupt Connectivity.res file. Be sure
to do an Alt + D to capture logs before performing a Clean User Defs so that if the presets are
corrupt the logs can be sent to OLC for Engineering to review.
•
Reload software.
PROPRIETARY TO GE
. 7
EV
Chapter 7 Diagnostics/Troubleshooting
LOGIQ E9 P
ROPRIETARY
S
M
ERVICE
ANUAL
7 - 219
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Table of Contents
Troubleshooting
