NEC Electra Elite IPK II General Description Manual page 124

Document Revision 1
U n i f o r m C a l l D i s t r i b u t i o n
With Uniform Call Distribution (UCD), an extension user can call an idle extension
within a preprogrammed UCD Group (Department Group - 64 Department Groups
available) by dialing the group's pilot number. For example, this would let a caller dial
the Sales department just by knowing the Sales department's pilot number. The caller
would not have to know any of the Sales department's extension numbers.
UCD uses Circular Routing. Each new call will ring the extension that has been idle
the longest in the group.
User Log Out/Log In
An extension user can log out and log in to a UCD (Department) group. By logging
out, the user removes their extension from the group. Once logged out, UCD
(Department Calling) bypasses their extension. When they log back in, UCD
(Department Calling) routes to their extension normally. All users can dial a code to
log in or log out of their UCD (Department Calling) Group. A multiline terminal can
optionally have a function key programmed for one-button log in and log out.
Enhanced Hunting
UCD (Department Calling) is enhanced with expanded hunting capabilities. Hunting
sets the conditions under which calls to a UCD (Department Group) pilot number will
cycle through the members of the group. The hunting choices are:
J
J
J
If all members of the UCD (Department) group are busy, an incoming or transferred
call to the group's pilot number will queue for an available member. Each group has a
queue that can hold any number of waiting calls. If a display telephone is waiting in
queue, the user will see: WAITING (group name). If a transferred call in queue is an
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Busy
A call to the pilot number will only hunt past a busy group member to the first
available extension. A call will ring on an unanswered extension until answered
or the caller hangs up.
Not Answered
A call to the pilot number will cycle through the idle members of a UCD
(Department Calling) group. The call will continue to cycle until it is answered or
the calling party hangs up. However, if the next station in the cycle is busy when
a new call comes in, the call will queue to the busy agent. New calls will not
hunt past a busy agent.
Busy or Not Answered
A call to the pilot number will cycle through the idle members of a UCD
(Department Calling) group. The call will continue to cycle until it is answered or
the calling party hangs up.
Electra Elite IPK II
Features