NEC Electra Elite IPK II General Description Manual page 81

Electra Elite IPK II
H o l d
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold
hears silence or Music on Hold, not conversation in the extension user's work area.
While the call waits on Hold, the extension user may process calls or use a system
feature. Calls left on Hold too long recall the extension that placed them on Hold.
There are four types of Hold:
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H o t e l / M o t e l
Your Elite IPK II telephone system provides Hotel/Motel services in addition to the
many features available to business users. These Hotel/Motel services help you run
your facility more efficiently, save you time and money and provide your guests with
more responsive service.
Hotel/Motel features include:
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General Description Manual
System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all
other multiline terminals. Any multiline terminal user with the flashing line key
can pick up the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call
from Hold. The trunk appears busy to all other multiline terminals that have a
key for the trunk. Exclusive hold is important if a user does not want a co-
worker picking up their call on Hold.
Group Hold
If a user places a call on Group Hold, another user in the Department Group can
dial a code to pick up the call. This lets members of a department easily pick up
each other's calls.
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not
indicate at any other extension.
Wake Up Call
Single Digit Dialing
A Department Calling Group
Message Waiting
Room to Room Calling Restriction
Toll Restriction (When Checked In)
Room Status
Room Status Printouts
DSS Console Monitoring
Do Not Disturb
Flexible Numbering Plan
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