Troubleshooting - Philips 8000 Series User Manual

7 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
Disconnect form the power supply
•
for a few minutes,then connect
again.
No power
Ensure that the AC cord is properly
•
connected.
Ensure that there is power at the AC
•
outlet.
Press standby button on the remote
•
control or Soundbar to turn the
Soundbar on.
Sound
No sound from the soundbar speaker.
Connect the audio cable from your
•
soundbar to your TV or other devices.
However, you do not need a separate
audio connection when:
- the soundbar and TV are
connected through HDMl ARC
connection, or
- a device is connected to the HDMI
IN connector on your soundbar.
On the remote control, select the
•
correct audio input.
Make sure that the soundbar is not
•
muted.
Reset this product to its factory
•
settings (see 'Apply factory settings).
No sound from the wireless subwoofer.
Manually connect the subwoofer to
•
the main unit.
Increase the volume. Press Volume
•
Up on the remote control or on the
Soundbar.
When using either of the Digital
•
input, if there is no audio:
- Try setting the TV output to PCM
or
- Connect directly to your Blu-ray/
other source, some TVs do not
pass through digital audio.
Your TV may be set to variable audio
•
output. Confirm that the audio
output setting is set to FIXED or
STANDARD, not VARIABLE. Consult
your TV's user manual for more
detailed information.
If using Bluetooth, ensure that the
•
volume on your source device is
turned up and that the device is not
muted.
When the playback freezes and there
•
is no sound in Wi-Fi mode, please
check whether your home network is
normal.
Distorted sound or echo.
lf you play audio fromTV through
•
this product, make sure that theTV is
muted.
Audio and video are not synchronized.
Press to synchronize the audio with
•
the video.
Bluetooth®
A device cannot connect with the
soundbar.
The device does not support the
•
compatible profiles required for the
soundbar.
You have not enabled the Bluetooth
•
function of the device. See the user
33 EN