When Discs Cannot Be Published - Epson C11CA31121 User Manual

Troubleshooting

When discs cannot be published

If the disc is not published by clicking [Publish] in the Publish view of EPSON Total Disc Maker, or if the product does
not work, check the points below.
Check 1: Check of EPSON Total Disc Monitor
Is an error message displayed in EPSON Total Disc Monitor?
Check the status of this connected product in EPSON Total Disc Monitor, and perform the remedy if an error has
occurred.
See the references below for details on EPSON Total Disc Monitor.
 "EPSON Total Disc Monitor" on page 51 in this guide
 Help file for EPSON Total Disc Monitor
If performing the above checks still does not fix the problem, check the items below.
Check 2: Check of the product
Is the power LED turned on?
If the power LED is not turned on, the power for the product is turned off.
Turn on the power by referring to "Power/control panel problems" on page 152 in this guide.
Is the ERROR LED flashing or turned on?
If the ERROR LED is flashing or turned on, an error has occurred in this product.
See "Checking with EPSON Total Disc Monitor" on page 159 in this guide for the error checking and remedy
procedures.
If performing the above checks still does not fix the problem, check the items below.
Check 3: Check of connection between the product and computer
Is the Ethernet cable disconnected?
Check that the Ethernet cable is connected. Also, check that the Ethernet cable does not have a broken wire or is bent.
Is the Ethernet cable compatible with the computer and product specifications?
Check that the Ethernet cable being used is compatible with one of the specifications below.
 100Base-TX
 1000Base-T
Are the link speed and Jumbo Frame set correctly?
If the link speed and Jumbo Frame are set, check that the product settings match the client computer settings.
If performing the above checks still does not fix the problem, check the items below.
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