Canon CXDI-80C Service Manual page 153

○: This indicates essential files; all the files must be collected if this is possible.
If difficulties are posed in collecting all the files because the files are large, then three files
must be collected, namely, the file in the trouble neighborhood, the file at the time of
installation, and the latest file.
△: This indicates non-essential files.
However, these files must be collected if no difficulties are posed in their collection because
of their size.
*1
By starting up Collection Tool of Control Software NE_ServiceTool.exe, the logs and files
required for analysis can be collected.
The patient information in the logs and files collected by Collection Tool is automatically
anonymized. For details on how to use Collection Tool, refer to the CXDI Control Software NE
Maintenance Manual.
[Description of information and files required for analysis]
No.1
CCS version, PC specifications and hardware configuration, peripheral device connection
information
No.2
After Collection Tool has been started up and the [DB backup data] category has been selected,
one of the following 7 databases can be selected as the information to be obtained.
• STORE (storage output data)
• PROTOCOL (protocol data)
• PRINT (printer output data)
• MPPS (patient information acquisition/progress management notification data)
• LOG (CXDI Control Software NE operation logs)
• EXAM (examination data)
• CLIENT (log-on user data)
No.3
After Collection Tool has been started up and the [Exposure image] category has been selected,
the taken images to be collected can be selected using refined-search conditions.
Unlike data files, each image file is large. Therefore, as a basic rule, all the trouble images in
question and the 3 or 4 images immediately before and after the trouble images must be collected.
In the case of an image processing error, as a basic rule, all the trouble images in question and the
images successfully processed in the same imaging areas (same imaging method) must be
collected.
The successfully processed images are collected in order to check the exposure fields and the
differences in the subjects.
No.4
After Collection Tool has been started up and the [QC result] category has been selected, check
the required items on the QC history list to collect the calibration, performance test and
self-diagnosis files.
It is strongly recommended that the calibration, performance test and self-diagnosis imaging be
carried out in a state in which the image trouble has been reproduced.
If difficulties are posed in collecting all the files because the files are large, then three files must
be collected, namely, the file in the trouble neighborhood, the file at the time of installation, and
the latest file.
6. Troubleshooting
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