Table of Contents
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Contents
Documents Provided with This Product ................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Notations Used in This Document ......................................................................................................................... 6
Notations used in the text.............................................................................................................................. 6
Optical disk drives ......................................................................................................................................... 6
Hard disk drives ............................................................................................................................................ 6
Removable media ......................................................................................................................................... 6
Abbreviations of Operating Systems (Windows) ........................................................................................... 7
Trademarks ........................................................................................................................................................... 8
License Agreement Notice..................................................................................................................................... 9
Regulatory Notices .............................................................................................................................................. 10
Warnings and Additions to This Document .......................................................................................................... 13
Latest editions ............................................................................................................................................. 13
Chapter 1 Maintenance..................................................................................................................................... 14
1.
Transfer, Movement, and Disposal.............................................................................................................. 15
1.1
Transfer to a Third Party .................................................................................................................. 15
1.2
Disposal of the Server and Consumables........................................................................................ 16
1.3
Regarding the Transportation of This Server ................................................................................... 16
1.4
Moving and Storing .......................................................................................................................... 16
2.
Daily Maintenance....................................................................................................................................... 18
2.1
Checking and Applying Updates ...................................................................................................... 18
2.2
Checking Alerts ................................................................................................................................ 18
2.3
Checking STATUS LED ................................................................................................................... 19
2.4
Backup............................................................................................................................................. 19
2.5
Cleaning........................................................................................................................................... 19
2.5.1
Cleaning the server............................................................................................................ 20
2.5.2
Cleaning the tape drive ...................................................................................................... 20
2.5.3
Cleaning the keyboard and mouse .................................................................................... 20
3.
User Support ............................................................................................................................................... 21
3.1
Maintenance Services...................................................................................................................... 21
3.2
Before Asking for Repair .................................................................................................................. 21
4.
Collecting Failure Information ..................................................................................................................... 22
4.1
Collecting Event Logs ...................................................................................................................... 22
4.1.1
Windows Server 2012........................................................................................................ 22
4.1.2
Windows Server 2008 R2 / Windows Server 2008 ............................................................ 25
4.2
Collecting Configuration Information ................................................................................................ 26
4.2.1
Windows Server 2012........................................................................................................ 26
4.2.2
Windows Server 2008 R2/ Windows Server 2008 ............................................................. 27
4.3
Collecting User-Mode Process Dump .............................................................................................. 27
4.4
Collecting Memory Dump................................................................................................................. 27
5.
Troubleshooting .......................................................................................................................................... 28
5.1
Upon Power On to the End of POST ...............................................................................................28
5.2
Upon Starting EXPRESSBUILDER.................................................................................................. 30
5.3
Upon Installing OS ........................................................................................................................... 31
5.4
When OS is Started ......................................................................................................................... 34
5.5
When STOP Error Occurs ............................................................................................................... 35
Express5800/R120e-1M, R120e-2M Maintenance Guide
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