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Troubleshooting
If the machine stops operating correctly, check the following possible problems as well as the FAQ on the Brother Solutions Center
(http://s.brother/cpoac/) before requesting service. If the problem persists, contact Brother Customer Service or Brother authorized
service center. An asterisk (*) listed as a reference page indicates the Operation Manual for the cutting machine.
Material
Symptom
The material cannot be inserted.
The material is not fed in
straight.
The material cannot be fed.
The leader sheet comes off
completely
The material cannot be fed out.
The material became jammed.
The material moves to an
unintended position.
* For details, refer to the Operation Manual for the cutting machine.
Possible cause (or result)
When the leader sheet was inserted, it was
not placed under the feed rollers.
was not used to insert the leader
sheet.
The feed roller is not correctly positioned.
The shaft is unlocked.
"Roll Feeder" was not selected in the home
screen.
The end of the material is not evenly
trimmed.
The leader sheet was inserted into the feed
slot at an angle.
The material is not appropriately secured by
the guide plates.
The rear tray is not pulled out.
The feed roller is not correctly positioned.
The material is not attached in the proper
position on the leader sheet.
The adhesiveness of the leader sheet is
weak, or the material is not securely
attached.
The edge of the leader sheet is worn.
There is an obstruction around the slot of
the machine.
The machine is installed on a surface that is
not level.
There is an obstruction around the slot of
the machine.
The material to be cut is jammed in the
feeding mechanism in the machine.
After cutting off the material, the material
being fed out was too short and remained in
the machine.
The material was not fed straight.
You are using a cutting material that is not
compatible with this product.
The blade is dull
"Cut Speed" and "Cut Pressure (Half Cut)"
are not appropriate.
- The cutting start position was
unintentionally changed.
- The appropriate operation was not
selected after the pattern was cut.
Solution
Insert the leader sheet so that it is placed under
the left and right feed rollers.
Lightly insert the leader sheet into the feed slot,
and then press
.
Adjust the position of the feed roller.
Lock the shaft.
Select "Roll Feeder" in the home screen.
Evenly trim the end of the material.
Align the left edge of the leader sheet with the
rolled material guide, and then insert the leader
sheet straight into the feed slot.
Firmly secure the material with the guide plates.
Pull out the rear tray.
Adjust the position of the feed roller.
Reattach the material so that it is aligned with the
attachment position line of the leader sheet.
Replace it with a new leader sheet.
Replace it with a new leader sheet.
Maintain space around the slot of the machine so
that the material can be fed out.
Place the machine on a level, even surface.
Maintain space around the slot of the machine so
that the material can be fed out.
Remove any jammed material according to the
procedures in "When Material Has Become
Jammed in the Machine" on page 31.
Remove any material that could not be fed out
and stayed in the machine.
Remove any jammed material according to the
procedures in "When Material Has Become
Jammed in the Machine" on page 31. After evenly
trimming the end of the material, feed the material
in straight.
Replace it with a cutting material that is
compatible with this product.
Replace it with a new blade.
Decrease the setting value for "Cut Speed" and
"Cut Pressure (Half Cut)" in the setting screen.
Change the cutting start position to move the
material to the desired position. Press
operation panel to feed out the material toward
you.
Reference
page 15
page 15
page 9
page 10
page 9
page 12
page 15
page 11
*
page 9
page 14
—
—
—
—
—
page 31
page 32
page 31
page 12
page 15
page 36
*
*
in the
page 22
29
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