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Problem
What you
experience
Webcam is not
Webcam is not
detected
detected in the
Windows Device
Manager
Webcam is not
detected in the
Dell Peripheral
Manager for
Windows software
Webcam cannot
Could not detect
connect/
Monitor camera/
Webcam
Could not switch
disconnected
back to the PC
camera
Microphone is
Microphone is
muted
muted in the
Windows Device
Manager
6. Trouble Shooting Instructions
Possible solutions
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the Webcam & Presence
Sensor in OSD is set to Enable.
• Reconnect the USB upstream cable to the
computer or notebook.
• To support the P2724DEB monitor, please use
the Dell Peripheral Manager version 1.7.0 or
later.
• Reset the monitor to factory settings.
• Turn o the monitor, unplug the monitor
power cord, replug it, and then turn on the
monitor.
• Select the monitor camera again in the
Camera/Video setting on your UC conference
application.
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the 'Microphone' in OSD is set as
Unmute.
• Reconnect the USB upstream cable to the
computer or notebook.
• Ensure that the microphone is enabled/
unmuted on the monitor. If the microphone
mute LED is lighting up in static red (indicates
microphone muted), press the microphone
button to unmute the microphone.
• Ensure that the monitor's microphone is
selected and enabled/unmuted on the setting
in the UC application.
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