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Problem
What you
experience
The USB device
Platform connect
cannot work
to dock with
on 2
nd
monitor
USB-C cable.
(MST)
Connect 1
monitor with DP
cable and a USB-A
to USB-C cable to
Docking.
Connect DP cable
from 1
(DP Out) to 2
monitor (DP Port).
Connect USB
A-C cable from 1
monitor (USB-A)
to 2
(USB-C).
The USB device
cannot work on 2
monitor.
Notebook not
Notebook ≥ 180W
charging via
not charging
USB-C
when connected
to P2724DEB
monitor USB-C
port
Notebook
When the
cannot power
Notebook battery
on
is at 0%, Notebook
cannot power on
when connecting
USB-C cable to
monitor
6. Trouble Shooting Instructions
Possible solutions
• Exceed USB hub topology
• Workaround:
Option 1: Without the dock, just direct
connect the computer and the two monitors.
st
Option 2: If a dock is needed, do not use the
USB hub of the 2
st
monitor
nd
st
nd
monitor
nd
• Connect the Notebook with Power adaptor
• Connect the Notebook with Power adaptor
nd
monitor.
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