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Problem
What you
experience
Webcam image
Webcam image
looks blurry
appears blurry/not
clear.
Teams
Teams Microphone
Microphone
volume is lower
volume
than Zoom
Teams/Zoom
Teams/Zoom small
small window
window image
distorted
distorted
Image quality
The image quality
poor
of the monitor was
poor
Proximity
Presence
sensor does not
detection/wake-
work
up not working
The recording
Change monitor
video blurred
Camera resolution
out.
to 480p, Record
with the camera
app, save and
playback the
recording. There
will show Mosaic
in the video.
6. Trouble Shooting Instructions
Possible solutions
• Use a clean and slightly damp cloth to wipe
the surface of the front webcam.
• Adjust the distance between the user and the
camera. The user should avoid sitting too far
away from the camera. The most optimum
distance between the user and the camera is
70 cm.
• This is normal behavior as the volume
speci cations are di erent between Teams
and Zoom.
• This is normal behavior. The resolution of the
small images are compressed when the main
image is in high resolution (2K). If a lower
resolution (720P & 1080P) is selected, there
will not be any di erence between the images.
Always poor:
• Check that your computer is USB
3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB
port is used.
Sometime poor:
• Network will e ect the image quality,ensure
your network is ne.
• When using Teams/Zoom call, the wake up
function not working is normal.
• It works when a user is not using Teams/
Zoom.
• Change monitor camera resolution to 720p or
higher.
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