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- If the pager service doesn't answer, IntraMail will retry the callout number. Message Notification
may eventually cancel if the callout remains unacknowledged.
Message On Hold
A prerecorded message can play to callers while they wait on Hold
Message On Hold allows the System Administrator to record a message that will play to callers while they
wait on Hold. For example, you can record a message summarizing available services or hours of operation.
This message will play to callers as soon as you put them on Hold, and continually repeat as long as they
remain on Hold. Message On Hold recording is only available from the System Administrator's Mailbox. Intr-
aMail provides a single Message On Hold. Any number of callers can simultaneously listen to the Message
On Hold recording.
Message Playback Direction
An extension user can listen to their messages in either LIFO (last-in-first-out) or FIFO (first-in-
first-out) order.
When you dial
first-out) or FIFO (first-in-first-out) order. If you prefer to hear new messages first, enable LIFO (last-in-first-
out) listening order. The newest (last-in) messages are at the top of the message list and the oldest messages
are at the bottom of the list. If you wants to be reminded of oldest messages first, enable FIFO (first-in-first-
out) listening order. The oldest (first-in) messages are at the top of the message list and the newest messages
are at the bottom. Check with your system administrator to have this set up.
Message Reply
An extension user can reply to a message in their mailbox by dialing a simple code, without
knowing the caller's extension number.
A Subscriber Mailbox user can reply to a message from a co-worker by dialing
caller's extension or mailbox number. Message Reply saves the subscriber valuable time since they don't
need to know the sender's extension number or send a separate message to respond. The subscriber can just
listen to the co-worker's message, dial a code, and record their answer. The message sender receives the
reply as a new message.
Message Retention
Automatically deletes a mailbox's messages after a preset time.
IntraMail will save a Subscriber Mailbox's new or saved messages for the Message Retention interval and
then delete them. You'll find Message Retention to be an invaluable tool for managing IntraMail's voice
message storage space. If subscribers are letting old, unwanted messages build up in their mailboxes, shorten
the Message Retention time. Be sure to let the subscribers know how long IntraMail will retain their mes-
sages. By default, IntraMail retains all messages indefinitely.
IntraMail performs its Message Retention deletions at midnight of the day the message was marked for dele-
tion. For example, if the mailbox has 1 day Message Retention, any messages left on Wednesday are deleted
at midnight on Thursday.
Message Retention Guard Time
IntraMail has a Message Retention Guard Time that automatically starts when you change the date and time
in the telephone system. Message deletion can occur only after the Message Retention Guard Time expires.
This prevents Message Retention from inadvertently deleting messages when you change the telephone sys-
tem time and date. The guard time is fixed at 4 days.
DSX Product Description
L
(5) after logging into your mailbox, IntraMail will play messages in either LIFO (last-in-
RE
, without knowing the
IntraMail Features ◆ 121
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