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Monitor / Silent Monitor
Monitor a co-worker's phone conversation without them knowing you are on the phone.
Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an
extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller
have no indication of the intrusion. There are no tones heard and there is no visual indication that monitoring
is occurring. For example, Monitor could help the supervisor of a service department. The department super-
visor could listen to the questions that callers ask without disturbing the service call.
Music on Hold
Callers can listen to music while waiting for their call to go through.
Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the
caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to
these types of calls. Music on Hold is available from one of four sources: two internal beep tones and two
audio input minijacks (which in turn connect to a customer-provided external music source.
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call
waits at the transfer destination.
Names for Extensions and Lines
Names help identify lines and extensions.
Extensions and lines can have names instead of just circuit numbers. These names show on a keyset's dis-
play when the user places or answers calls. Extension and line names make it easier to identify callers. The
user does not have to refer to a directory when processing calls. Extension and line names can consist of
upper and lower case letters, spaces and punctuation, and can be up to 18 characters long.
Night Service / Night Ring
Use Night Service to reroute calls after hours.
Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor
activates Night Service after normal working hours, when most employees are unavailable to answer calls.
Lines can ring extensions directly at Night, providing specific answering points for Night Service calls. (For
example, you can program lines to ring the security station at night.)
To have outside lines ring the External Paging system (which users can answer by dialing a code), see Out-
side Call Ringing Over External Page (page 58). To have the ringing call also activate the system relay, see
Page Relay Control (page 58).
Night Service Keys
The night mode status of the system is controlled by the following 3 types of keys:
Night Key Assigned as a System Night Key
❥
This type of key controls the night mode status of all Key Ring lines as well as all lines that are Direct
Inward Lines (DILs) to Ring Group master numbers. The entry is 18 + CLEAR .
56 ◆ Features
Monitor provides no warning tones prior to intrusion. Monitor may be
interpreted as an invasion of privacy.
CAUTION
DSX Product Description
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