Headset Key; Off-Hook Signaling And Headsets; Hold; System (Regular) Hold - NEC DSX PRODUCT DESCRIPTION Manual

Hotline Calls
Depending on system programming, an extension in the headset mode can receive either Camp-On
beeps or Voice Over announcements from their Hotline partner.
Paging
Internal Paging announcements broadcast over the telephone speaker while the extension is in the Head-
set mode.
Transfer
Screened and unscreened transfers work just like non-headset extensions. For example, if a headset
extension user presses SPEAKER to answer a screened transfer, the call will connect to their headset
when the transferring party hangs up. Note that Handsfree Transfers always connect to the headset exten-
sion's headset, not speakerphone.
Volume Control
While on a headset call, the extension user can press Volume Up and Volume Down to adjust the
receive volume in the headset.

Headset Key

A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The
user presses the key to enable or disable the headset mode, as an alternative to using the #HL User Pro-
grammable Feature. The key lights while the extension is in the Headset mode, and is off while the Headset
mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the
active call to the headset. Pressing the Headset key again switches the call back to Handsfree.

Off-Hook Signaling and Headsets

Outside Calls (transfers and DILs)
If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user will hear
the Camp-On tones in their headset. They will also hear Camp-On tones in their headset for a waiting Direct
Inward Line (DIL). The extension will not, however, receive Camp-On tones for Key Ring calls ringing the
phone while it is in the headset mode.
An extension in the headset mode will not hear Off-Hook Ringing.
Intercom Calls
If the extension is set up to receive Camp-On tones for waiting Intercom calls, the user will hear tones in
their headset when a co-worker dials 2 to wait in line.

Hold

Have a call wait on Hold, then pick it up to continue the conversation.
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music
on Hold, not conversation in the extension user's work area. While the call waits on Hold, the extension user
may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed
them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of Hold:

System (Regular) Hold

With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other
keysets. Any keyset user with the flashing line key can pick up the call.

Exclusive Hold

When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears
busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn't want a
co-worker picking up their call on Hold.
48 ◆ Features
DSX Product Description