Transferring To Voice Mail; Conversation Record; Conversation Record Key For A Co-Worker's Mailbox; Personal Answering Machine Emulation - NEC DSX PRODUCT DESCRIPTION Manual

Transferring to Voice Mail

By using Transfer to Voice Mail, an extension user can Transfer a call to the user's own or a co-worker's
mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. The caller will hear
the entire mailbox greeting after the Transfer goes through.

Conversation Record

While on a call, an extension user can have voice mail record the conversation. The keyset user just presses
their Record key. Once recorded, the voice mail stores the conversation as a new message in the user's mail-
box. After calling their mailbox, a user can save, edit or delete the recorded conversation. The ability to use
Conversation Record is controlled by an extension's Class of Service.
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone
conversations or other sound activities, whether or not contemporaneous with transmission, may be ille-
gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-
menting any practice that monitors or records any telephone conversation. Some federal and state laws
require some form of notification to all parties to a telephone conversation, such as using a beep tone or
other notification methods or requiring the consent of all parties to the telephone conversation, prior to
monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.

Conversation Record Key for a Co-worker's Mailbox

An extension user can have a Record key for a co-worker's mailbox. While on a call, the user can press the
key to record their conversation directly into the co-worker's mailbox. The user can set up the Record key to
record into any valid Subscriber Mailbox (including IntraMail Group Mailboxes and Master Mailboxes pro-
grammed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a conver-
sation with a client right into the responsible technician's mailbox.
An extension can have multiple Record keys, each associated with a different mailbox. In addition, setting
up a Record key for a co-worker's mailbox is also available on DSS Consoles.

Personal Answering Machine Emulation

Refer to Call Screening (page 102). You may find that Call Screening better meets your requirements.
A keyset user can have their idle extension emulate a personal answering machine. This lets voice mail
screen their calls, just like their answering machine at home. If activated, the extension's incoming calls
route to the user's Subscriber Mailbox. Once the mailbox answers, the user hears the caller's incoming mes-
sage. The keyset user can then:
Let the call go through to their mailbox.
❥
Intercept the call before it goes to their mailbox.
❥
Personal Answering Machine Emulation will intercept the following types of calls:
Intercom calls
❥
Direct Inward Lines to the extension
❥
Automated Attendant Unscreened Transfers
❥
Automated Attendant Screened Transfers
❥
Personal Answering Machine Emulation will not intercept a call manually transferred to an extension.
Voice Mail Overflow
Voice mail can be the overflow destination for the following types of calls (refer to the individual features for
the specifics):
Direct Inward Line (page 35)
❥
A line that directly rings an extension can overflow to voice mail.
Extension Hunting (page 43)
❥
DSX Product Description
Caution
Features ◆ 81