Automated Attendant, Built-In; Automated Attendant Transfer; Automatic Routing For Rotrary Dial Callers - NEC DSX PRODUCT DESCRIPTION Manual

Automated Attendant, Built-In

Provides built-in call answering capability when IntraMail is not installed.
For the full-featured IntraMail Automated Attendant that automatically answers incoming calls,
plays an Instruction Menu message, and provides dialing options to callers, see Automated
Attendant
The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail
is not installed. The Built-In Automated Attendant can use any of the first eight Call Routing Mailboxes
(001-008) for call handling, and each of these eight Routing Mailboxes can have a 30 second Instruction
Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing Mailboxes, and all other
Routing Mailbox types are ignored. Additionally, the Built-In Automated Attendant provides two voice mail
ports, allowing it to process two calls simultaneously.
The Built-In Automated Attendant does not provide voice mail.
Just like the full featured IntraMail Automated Attendant, the Built-In Automated Attendant can answer out-
side calls on each line according to the time of the day and day of the week that the call is ringing. After
answering, the Built-In Automated Attendant plays an Instruction Menu message (greeting) to the caller and
provides them with dialing options. There are 3 major Automated Attendant components:

Automated Attendant Transfer

While on an outside call, an extension user can transfer their call to the Automated Attendant
for additional dialing options.
An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the
Automated Attendant dialing options. This helps an outside caller, for example, that wants to return to the
Automated Attendant so they can dial another co-worker or use a different Automated Attendant option.

Automatic Routing for Rotrary Dial Callers

Automatically route Automated Attendant callers that don't dial any digits to a specified option.
If an Automated Attendant caller doesn't dial any digits, IntraMail will automatically route them to a speci-
fied option (such as the operator or a mailbox). This lets rotary telephone users stay on the line to leave a
message or have their call processed. Without Automatic Routing for Rotary Dial Callers, rotary callers
would not be able to use the Automated Attendant.
Automatic Routing for Rotrary Dial Callers
Provides IntraMail voice prompts in one of two active languages.
Bilingual Voice Prompts provides IntraMail voice prompts in one of two active languages (primary and sec-
ondary). These language choices are available to Routing Mailboxes, outside lines, Station Mailboxes, and
Group Mailboxes as follows:
Routing Mailbox
❥
The language an Automated Attendant caller hears is set by the answering Routing Mailbox.
Outside Line
❥
For outside lines not answered by the Automated Attendant, the language the caller hears if routed to
voice mail is set by the line. An outgoing outside call also hears the line's language setting if it is then
transferred to a co-worker's mailbox.
Station Mailbox
❥
When you log onto your own mailbox and use its features, you always hear your mailbox language. If
you call a co-worker and leave a message, you will hear the system's Primary Language.
100 ◆ IntraMail Features
(page 99) .
DSX Product Description