Nec Service Contracts - NEC 1260 - SuperScript - Printer User Manual

Chapter 10: Getting Service and Support
Reaching NEC on the World Wide Web
NEC's web site provides up-to-date product
information and includes links to NEC's FTP site
and e-mail address. Using your web browser,
open this Uniform Resource Locator (URL) site:
http://www.nec.com
Writing NEC
You can mail your questions and comments to
NEC Technical Support at the following address
Printer Technical Support, Dept. #3390
NEC Technologies, Inc.
305 Foster Street
Littleton, MA 01460
NEC Warranty
Your NEC SuperScript 1260 printer comes with a
one-year warranty. If you must return your
printer to the factory, please allow 3 business days
for replacement.

NEC Service Contracts

After the initial warranty period, fee-based tech-
nical support and service is available. NEC
Customer Engineering and its dealers offer a
complete range of services ranging from onsite
10-4 NEC SuperScript 1260 User's Guide
repairs and maintenance to installation site plan-
ning. Several maintenance agreement programs
are available to meet your needs and budget,
including:
• Onsite agreements on a yearly or multi-year
basis which ensure priority response from
NEC Customer Service and Support
• Volume onsite agreements that provide com-
plete maintenance agreement management
services for organizations with large numbers
of NEC printers
• Per-incident repair services that include onsite
service, mail-in service, or carry-in service to a
local service dealer
To discuss an extended warranty or a service con-
tract, or incidental repair, contact NEC Customer
Service at 1-800-632-4650.
Note: This product requires specific PC
hardware and software configurations to
operate as specified by NEC. It is the
owner's responsibility to supply these
supporting items, and where necessary,
to reconfigure and/or furnish additional
hardware and/or software as required or
specified by NEC to assure normal prod-
uct operation. NEC incurs no obligation to
furnish or install said items. NEC reserves