User Defined Action
Keys
IPedge UG
11/11
The commands that may be available will depend upon the PBX you are using.
Commands that may be available include:
PBX Call Control
Answer – Current call.
Conference – Simulates pushing Conf
key.
Dial xxxxxx – xxxx= the number to
dial.
Hangup – Hangup current call.
Hold – Hold current call.
* Modify Call "Field" "Value
* Transfer
* An enhanced feature is available in User Defined Actions
Customized features can be placed on keys by using User Defined Actions.
Actions that have been defined will be available in the pull down list.
To create a new action, go to the User Actions section, click the View/Change
action button on right (shown above). The following screen displays.
TOSHIBA
Auto Call Record/Tracer Recording
Start Record
Stop Record
Set Bookmark "Msg"
Call Center
ACD – Agent Help
ACD – Call Pickup
Set Work Units "Value"
Click to view
the actions list
to add/edit
actions
IPedge
Buttons
133