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Buttons
ACD Keys
DSS Extension Keys
134
Select the appropriate action or button to add, copy, edit, test, or delete
action. The appropriate action screen displays. Click Save and then click
Done.
Refer to
Chapter 5 – Actions
ACD keys can be set on any button, including Buttons companion
applications and the side view buttons.
Depending on the configuration of your call center, these keys can be used to:
(1) Login or Logout of ACD groups (via Agent ID and phone Extension) and/or
(2) to Show/Set your Agent status. Other ACD functions may be available in
the User-Defined Actions depending upon the PBX used with Call Manager.
The color of ACD Keys cannot be changed as the colors are
Note:
determined by the ACD State for the key.
Direct Station Selection provides one-button dialing to a specific station. DSS
Keys also provide a visual status indicator of the station: Ringing, Busy, Idle,
or Do-Not-Disturb.
To create DSS keys
1. Set action to DSS extension key.
2. Click the magnifying glass.
3. Select the contact from your directory, as it is shown in the little popup on
the side. This will set the label for you.
You can then change the colors and edit the name for easy identification.
TOSHIBA
for more information on editing actions.
IPedge UG
11/11
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