Toshiba IP EDGE User Manual page 167

IPedge UG 11/11
Status is Idle – Whenever the station is idle and the DND button is toggled or
•
whenever an ACD agent ends "wrap-up" time and becomes available to take
a call.
Do Not Disturb Status – Select whether the station is to be considered idle
•
when the DND Status is...
• ACD Agent Status – Check the box to trigger when an agent goes idle
after completing the "wrap-up".
Change in DND Status – Whenever the DND or message status change
•
takes place, the message set is checked to see if it matches the defined
conditions.
• Do Not Disturb Change – Select the DND Status change to cause the
trigger. For the item with a message to match, enter the beginning
characters of the message. See Like Matches and Unlike Matches for
use of wildcards.
• Affected Phone – Select whether this rule will be based upon My
Phone or My Secondary Extension.
TOSHIBA
IPedge
Personal Call Handler
163