D-Link DWS-3000 Series User Manual page 234

D-Link Unified Access System
obligation pertaining to the product and in that case, the product is being sold "As-Is" without any warranty whatsoever
including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the
contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case
the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined
below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product
(such as a copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to
assist the customer in resolving any suspected defects with the product. If the product is considered defective, the
customer must obtain a Return Material Authorization ("RMA") number by completing the RMA form and entering the
assigned Case ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on
the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace
the defective portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed.
Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by
the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not
be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be
shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be
prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to you freight collect.
Expedited shipping is available upon request and provided shipping charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay
D-Link's reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance
with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
What Is Not Covered: The Limited Warranty provided herein by D-Link does not cover: Products that, in D-Link's judgment,
have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of
reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model
or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the
product for repair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal
maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any
hardware, software, firmware or other products or services provided by anyone other than D-Link; and Products that have
been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators
expressly disclaim their warranty obligation pertaining to the product. While necessary maintenance or repairs on your
Product can be performed by any company, we recommend that you use only an Authorized D-Link Service Office. Improper
or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS
PROVIDED "AS-IS" WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION,
ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF
ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE
DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY (90) DAYS. EXCEPT AS EXPRESSLY
COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY,
SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
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Software User Manual
02/15/2011
Document 34CS3000-SWUM104-D10