NEC Univerge SV8100 Features And Specifications Manual page 131

UNIVERGE SV8100
Operation
Using the Headset with Automatic Answer for ACD Agents:
1. With the multiline terminal in an idle state, press Feature.
2. Press the HEADSET key (Program 15-07-01 or SC 751: 05).
The Headset key blinks when Automatic Headset is activated.

To cancel Automatic Headset, repeat these steps.

Transferring Trunk Calls to the ACD Pilot Number:
1. While on an outside call, press Transfer.
2. Dial the ACD Pilot number.
3. Hang up.
The call is transferred to the ACD group.
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A Supervisor can monitor an ACD call:
1. When an ACD agent is on an outside call, the supervisor presses the MONITOR key (Program
15-07-01 or SC 752:
The supervisor can hear but cannot participate in the call. If participation is required, use the Barge-In feature

instead.
2. To cancel the call monitoring, press the MONITOR key again.
AIC Agent Log In:
To Log In:
Multiline Terminal
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
- OR -
Press Speaker and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.

3. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD LOG IN/LOG OUT key lights.
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Automatic Call Distribution (ACD)
15).
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Issue 11.0
10).
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