Go To A Mailbox - NEC DS1000 IntraMail Feature Handbook

Go To A Mailbox

Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is
called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or
Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.
Use the GOTO action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a "tree" of dialing
options. Dialing 1 (GOTO 008) routes to Announcement Mailbox 008, which plays the company directions.
Dialing 2 (GOTO 001) routes to Call Routing Mailbox 001, which is set up to give the caller single-digit
dialing to Tech Service technicians.
The Announcement Message for Announcement Mailbox 008 tells the caller how to locate the company.
The Instruction Menu for Call Routing Mailbox 001 instructs the caller which digits to dial for each tech-
nician. The Dial Action Table for Call Routing Mailbox 001 contains the TRF or UTRF actions to each
technician's extension.
The GOTO action can also log into a Subscriber Mailbox, although the LOGON action is normally reserved
for this function.
Operation
For the outside caller:
1. After Automated Attendant answers, the voice prompts will instruct you on which digits to dial.
DS1000/2000 IntraMail Feature Handbook
Automated Attendant
1
2
Call Routing Mailbox 000
Using the Automated Attendant GOTO Action
GOTO 008
Announcement Mailbox 008
GOTO 001
Tech Service
Technicians
Call Routing Mailbox 001
Go To A Mailbox
Company
Directions
Chapter 1: Features
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