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Chapter 16 – Maintenance
INTRODUCTION
IPMI
Installation Manual
August, 2011
The Toshiba IPedge system is an all IP telephone system running on an
IP network. When troubleshooting consider that problems may be with the
network as well as with the server.
Use the following as a check list to help identify voice quality problems.
1. Run a network assessment while the trouble is occurring.
2. Collect Wireshark logs during the issue
3. Document the time, Day, the extension involved in the call.
4. Document any functions performed. (i.e. User pressed the conf/trans
key, poor voice quality while reviewing voicemail, etc.)
5. Document whether the call was internal (station-to-station) or external
(station-to-trunk).
6. Check managed switch and/or logs for errors.
7. If over WAN, MPLS, or P2P check for any carrier errors.
8. Check IPedge logs.
9. Check any gateways involved in the call for issues.
10. Provide database of gateway if requested by Technical Services.
11. Provide the system logs from the gateway if requested by Technical
Services.
The IPedge EC and EM servers have a Baseboard Management
Controller (BMC) on the Intelligent Platform Management Interface (IPMI)
card. The IPedge EP server does not have an IPMI or BMC. The IPMI
provides remote Hardware Health Monitoring via the IPMI network
connector. This is a 100 MB connection.
The IP address of the IPMI connector should have been setup during the
IPedge server installation. The default address is 192.168.254.251. Refer
to
"IPMI/BMC IP ADDRESS" on page Chapter 4
Key features include the following:
•
Server chassis temperature monitoring
•
Fan speed monitoring
•
Power supply monitoring
•
Remote power control to power-on, power-off or reboot a
system
–-14.
16-1
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