Getting Help; Technical Assistance - Dell Inspiron 3800 Reference And Troubleshooting Manual

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C H A P T E R 5

Getting Help

This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or
customer assistance.

Technical Assistance

If you need assistance with a technical problem, perform the following steps:
1. Complete the troubleshooting checks in Chapter 3, "Troubleshooting."
2. Run the Dell Diagnostics as described in "Running the Dell Diagnostics" in
Chapter 3.
3. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4. Use Dell's extensive suite of online services available at Dell's World Wide Web
site (http://www.dell.com) for help with installation and troubleshooting
procedures.
For more information, refer to "World Wide Web" found later in this chapter.
5. If the preceding steps have not resolved the problem, call Dell for technical
assistance.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click
the Express Service Code icon, and follow the directions.
NOTES: The Express Service Code is shown on the bottom of the computer.
Dell's Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to "Technical
Support Service" and "Before You Call" found later in this chapter.
Getting Help 5-1