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Chapter 1 Maintenance
4.2
Collecting Configuration Information
This section describes how to collect information on hardware configuration and internal specifications.
1. Select Run from Start menu.
2. Enter msinfo32.exe in Open text box, and then click [OK].
3. System Information starts.
4. From Files menu, click Export.
5. Enter the file name to save in File Name, and then Click [Save].
4.3
Collecting User-Mode Process Dump (Dr. Watson Diagnostic
Information)
Dr. Watson collects diagnostic information related to application errors.
For details, refer to Chapter 1 (7.2 How to Create a User-Mode Process Dump File) in "Installation Guide
(Windows)".
4.4
Collecting Memory Dump
If an error occurs, the dump file should be saved to acquire necessary information. You can specify any
location for saving the diagnostic information. For details, refer to Chapter 1 (7.1 Specifying Memory Dump
Settings (Debug Information)) in "Installation Guide (Windows)".
Consult with your sales representative before dumping the memory. Dumping the memory while the server is
in operating normally may affect the system operation.
Tips
If a STOP error, system error, or stall occurs, restart the system and then follow the
procedure below.
Important
A message indicating insufficient virtual memory may appear when
restarting the system due to an error. Ignore this message and proceed.
Restarting the system may result in an inability to properly dump the data.
Express5800/R120d-1E, R120d-2E Maintenance Guide
4. Collecting Failure Information
21
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