Troubleshooting; Cutting Quality Is Not Satisfactory; Substrate Is Drifting And You Have Tracking Issues; Substrate Jams - HP 54 Basic Cutter User Manual

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Troubleshooting

Cutting quality is not satisfactory

1. Perform the confidence test, and check whether quality issues are also visible in this internal test. If not,
perhaps the problem is in the file.
2. Perform the knife pressure test, and replace knife if it is worn out. For regular vinyl, the knife pressure
should be around 60–80 g for kiss cutting. When the knife starts to wear down, the pressure will increase.
3. Check that the knife is assembled correctly and doesn't stick out too much from its holder. The knife should
protrude only slightly.
4. Check that the knife holder is assembled correctly, and pushed far enough into the head clamps. The
distance between the bottom of the knife holder and the cutting strip should be close to 3 mm.
5. Check the knife offset value. Every knife has its own offset value. The offset is the distance from the knife
tip to the center of the knife. When the offset is not set correctly, the corners of the cut job will be of low
quality.
6. Check other parameters such as OptiCut, TurboCut, Overcut, and FlexCut, which could also influence the
cutting quality.
7. Replace the knife.
8. Check the cutting strip. The cutting strip will also wear down, because the knife is always cutting in the
same, central position of the cutting strip. A small dent is created in places on the cutting strip when the
strip needs to be replaced.

Substrate is drifting and you have tracking issues

1. Ensure that the substrate flanges are used with substrate rolls.
2. Ensure that the substrate flanges are both positioned on the substrate flange guides.
3. Ensure that the outside pinch rollers are always positioned 5 mm over the edge of the substrate.
4. Try reducing the cutting speed.

Substrate jams

1. Try reducing the cutting pressure.
2. If you are using FlexCut, the parameters may not be set up correctly, so that the substrate starts to lose
integrity or falls apart. Experiment with FlexCut parameters until you find ones that work.
3. You may be using FlexCut for shapes that are too complex. It should be used for simple shapes only.
ENWW Cutting quality is not satisfactory 47