Table Of Contents - NEC Univerge SV9100 Installation Manual

Table of Contents

MyCalls Call Recorder ................................................................................................ 4
MyCalls Licensing ............................................................................................................................... 5
Call Recording Software Licensing ..................................................................................................... 6
Call Recording Software version 4 Requirements ...................................................... 7
Operating Systems ............................................................................................................................. 7
Virtualised Environments .................................................................................................................... 7
SIP Recording ............................................................................................................... 7
USB Recording Units .................................................................................................... 7
Minimum PC Hardware Requirements ............................................................................................... 8
Hard disk Requirements ..................................................................................................................... 8
Installation ................................................................................................................ 10
Connecting The ISDN Call Recorder. ............................................................................................... 10
Connecting an Analogue Call recorder ............................................................................................. 11
SIP Trunk Recording ........................................................................................................................ 11
Installing the Call Recording Software .............................................................................................. 12
Licensing the Call Recording Software ............................................................................................. 24
Automatically Activating a License Using the Licenese Manager .................................................... 24
Manually Acivating a License Using the Licenese Manager ............................................................ 27
Relicensing Installations ................................................................................................................... 30
Summary - Re-License Process ................................................................................. 30
Raise the Request on BusinessNet ............................................................................. 31
Viewing and Updating your Requests .......................................................................... 32
Upgrading to Version 4 of the Call Recording Software. .................................................................. 33
Using 'Calls' ...................................................................................................................................... 38
Configuring Recording of SIP Trunks ............................................................................................... 39
Manually Pausing Recording Using DTMF Digits............................................................................. 41
Auto Deletion of Calls ....................................................................................................................... 43
Keeping Calls for a Fixed Period ...................................................................................................... 44
Storing Audio on a Network Drive .................................................................................................... 45
Archiving to a Network Drive ............................................................................................................ 46
MyCalls Configuration .............................................................................................. 47
Netlink and Call Recording ............................................................................................................... 50
Configuring Call Recording Rules..................................................................................................... 51
Call playback users and groups........................................................................................................ 52
Playing back calls ............................................................................................................................. 54
Archiving Recorded Calls ................................................................................................................. 55
Local Archiving.................................................................................................................................. 55
Backup Folder ................................................................................................................................... 56
Volume Names ................................................................................................................................. 57
Manual Call Recording Archiving Using MyCalls ............................................................................. 58
Scheduled Archiving ......................................................................................................................... 59
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