Call Recording Software Version 4 Requirements; Operating Systems; Virtualised Environments; Sip Recording - NEC Univerge SV9100 Installation Manual

Call Recording Software version 4 Requirements

A PC needs to be elected as the 'Call Recording Server,' this will be the PC responsible for hosting the
Call Recording database and storing the recorded calls. Depending on the call volume, the Call
Recording Server and the MyCalls server can exist on the same PC. When the call volume reaches a
certain threshold, the MyCalls server and call recording server should be installed on different PC's.
The Call Recording Server must be a dedicated PC.
When implementing a call recording solution, consideration should be given to backing up recorded
calls. Details on how to backup recorded calls are provided later in the manual.

Operating Systems

The Call Recording software can be installed on the following Operating Systems:
Windows 7 Professional or above.
Windows 8 Professional or above.
Windows Server 2012 R2. Standard / Enterprise
Call playback using a MyCalls client is not supported in a thin client environment.
A sound card and speakers are required for call playback.

Virtualised Environments

The Call Recording software can be installed in a virtualised environment on Hyper V / Server 2012 R2.
If the number of calls per hour or number of concurrent calls exceeds a certain threshold then a physical
PC should be used instead, details are on the next page. The following conditions apply when using /
installing the Call Recording software on a virtual PC.

SIP Recording

SIP Trunk Call Recording uses a port mirror carrying the SIP trunk data to record calls, normally this is
provided directly to a NIC in the Call Recording Server. When SIP Recording is used in a virtualised
environment the port mirrored traffic needs to be redirected to the virtual machine that is running the
call recording software. NEC cannot advise installers on how to configure or enable this, it is the
responsibility of the local IT provider / maintainer to do this.

USB Recording Units

Natively in a virtualised environment there isn't a way to make the USB Call Recording device available
rd
in the virtual machine. This can be achieved by using 3 Party software that effectively redirects the
USB Recording device to the virtual machine. NEC cannot recommend or aid in the support, install and
configuration of such software. If the USB device can be redirected to the virtual machine then the Call
Recording Software will be able to detect it and record calls.
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